Question - How do I place an Order?
Answer - Do the following steps to successfully place an order:
- Click on the Product you wish to Purchase
- Click "Add to Cart"
- Click "Checkout"
- Provide your info (Mobile, Name, **Complete Address)
- Click "Continue Shipping Method"
- Click "Complete Order"
- Congratulations! Your Order is Complete!
Question - What Mode of Payments do you Accept if I want to place an Order?
Answer - We Accept 5 Mode of Payments:
- Visa and Mastercard (Soon) Powered by Paymongo
- Online Bank Transfer and GCash
****For mode of payment no. 3 kindly message us on RUX Philippines Facebook page so we can assist you with the information needed to Process your Payment.
Question - What is the Advantage of Choosing Upfront Payment from COD?
Answer - Upfront Mode of Payment has several Advantage compare to COD:
- Shorter Duration for Delivery. 1-4 Days Max.
- Wider Reach for Delivery (COD has Out of Delivery Zone areas)
- Package Can Be Received from anyone who's home at your shipping Address without worrying about the payment.
RUX Store, Unit 3 #88 Amang Rodriguez Jr. Avenue, Pasig, 1610 Metro Manila
Question - Do you accept Returns or Refunds?
Answer – Yes RUX accepts Returns, Exchange and Refunds for Faulty Items upon delivery.
***If the Request for Return, Exchange, or Refund is within the said Condition, we will send you a Replacement without extra charge or offer a Refund after we received the Defective item.
For more information, please visit our Refund Policy.
Question - What is the shipment Duration after placing an Order?
Answer - Shipment Time takes 3-7 days for areas within Metro Manila and 5-10 days for Outside Provinces. For some cases it may also take a Longer Duration especially for Remote Areas.