Email us at: marketing@jspgc.com
#RUXStartYourJourney
Email us at: marketing@jspgc.com

FAQs

Question - How do I place an order?

Answer - Do the following steps to successfully place an order:

  1. Click on the Product you wish to Purchase 
  2. Click "Add to Cart"
  3. Click "Checkout"
  4. Provide your info (Mobile, Name, **Complete Address)
  5. Click "Continue Shipping Method"
  6. Click "Complete Order"
  7. Congratulations! Your Order is Complete!

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Question - What mode of payments do you accept if I want to place an order?

Answer -  We accept the following payments.

  1. Online Bank Transfer
  2. Gcash
  3. Credit or debit card via PayMongo

***For mode of payment no. 3, kindly message us on RUX Philippines Facebook page so we can assist you with the information needed to process your payment.

You may also complete your purchase from our following shops:

  • Lazada - https://www.lazada.com.ph/shop/rux
  • Shopee - https://shopee.ph/rux_store

or visit RUX Company Store at Unit 3 #88 Amang Rodriguez Jr. Avenue, Pasig, 1610 Metro Manila

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Question - How much does shipping fee cost?

Answer – The cost of shipping fees depends on your location.

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Question - Do you accept returns or refunds?

Answer – Yes, RUX accepts returns, exchange and refunds for faulty Items upon delivery. 

***If the Request for Return, Exchange, or Refund is within the said Condition, we will send you a Replacement without extra charge or offer a Refund after we received the Defective item.

For more information, please visit our Refund Policy.

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Question - What is the shipment duration after placing an order?

Answer - Shipment Time takes 3-7 days for areas within Metro Manila and 5-10 days for Outside Provinces. For some cases it may also take a Longer Duration especially for Remote Areas. 

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If our FAQs didn’t provide the answer you’re looking for, we’re here and happy to help! You may send an email to marketing@jspgc.com or reach us at RUX Philippines Facebook page.